Contacting Devon & Cornwall Police

Published: 01 June 2021

Devon & Cornwall Police have launched a summer-long campaign to help reduce demand on their 101 non-emergency number.  

The new campaign – whichever way you choose to contact us, #ItsPersonal, aims to educate residents and visitors to the area about the different ways to contact the police and explain that every contact the Force receives about a policing issue is answered by a member of their team, whether it’s online or by phone. 

By reassuring anyone who wants to make contact with the police, be that online or over the phone, that their query is being dealt with by a real person, it is hoped more people will choose to use the online contact options and there will be a reduction in the non-emergency call waiting times. If more people use the police online contact methods, it leaves the phone lines free for those who might not have access to the internet to contact the police. 

Anyone wishing to contact the police with non-emergency queries or reports can easily access the online options – WebChat, Report Crime Online and Email 101. 


WebChat allows you to talk online directly with the police contact centre - just the same as calling us. WebChat is available 24 hours a day, 7 days a week and can be used to ask questions, report non-urgent crime, and receive updates on existing crime.

Report Crime Online
Report Crime Online is an easy way to report information to us or report an incident or crime. Simply record all the details on the online form then submit the form via the website.

Email 101
Email 101 to ask a question, tell the police something or report non-urgent crime. The email service is monitored daily.

Alternatively, the Force’s contact centre staff are available to answer your calls day or night should you still wish to call. We would recommend before calling the 101 non-emergency number, you visit the force’s website to check the current waiting times.

Every contact the police receive about a policing issue is answered by a member of their team, whether it’s through one of their online options or on the phone. Whichever way you choose to contact the police, #ItsPersonal.